Return and Refund Policy
Last Updated: 05/14/2025
Thank you for being a valued customer of Big Lake Organics LLC. This policy outlines the terms and conditions for returns and refunds related to our subscription services, event bin rentals, and the products offered on our “Our Products” page, including Big Lake Organics Buckets, Bucket Liners, Window Clings, and Compostable Bags. Please read this policy carefully.
1. Subscription Services:
Monthly Subscription Fees: Our monthly subscription fees for residential services are generally non-refundable once the service period has commenced. By subscribing, you agree to the monthly fee for the duration of the service.
Cancellation: You may cancel your monthly subscription according to the terms outlined in your service agreement or on our Website. Cancellation before the end of a billing cycle will not typically result in a refund for the remaining portion of that month’s service. Service will usually continue until the end of the paid billing cycle.
Service Issues: If you experience issues with your residential service (e.g., missed drop-off availability during posted hours, lack of provided supplies as initially agreed), please contact us immediately at [Your Email Address] or [Your Phone Number – optional]. We will work to resolve the issue promptly. In cases where we fail to provide the agreed-upon service, we may, at our discretion, offer a partial credit or adjustment to your next billing cycle. Refunds are considered on a case-by-case basis for significant service failures.
2. Commercial Services:
Commercial service agreements are tailored to the specific needs of each business or institution. The terms regarding payment, cancellation, and refunds will be outlined in your individual service contract. Please refer to that agreement for details.
3. Event Bin Rentals:
Rental Fees: Fees for temporary bin rentals for events are typically non-refundable once the rental period has commenced or if cancellation occurs within a specified timeframe prior to the event (as outlined in your rental agreement).
Cancellation: Cancellation policies for event bin rentals will be detailed in your rental agreement. Fees may apply for cancellations made close to the event date.
Service Issues: If there are issues with the delivery, condition, or collection of your rented bins, please contact us immediately. We will work to rectify the situation. Refunds or adjustments may be considered for significant issues that prevent the intended use of the bins.
4. Purchased Products (Big Lake Organics Buckets, Bucket Liners, Compostable Bags):
We want you to be satisfied with your purchase of Big Lake Organics products. If you are not entirely happy with your order, please review the following guidelines:
Returns: You may return unused and undamaged products in their original packaging within [Number] days of receipt for a full refund or exchange.
Return Process: To initiate a return, please contact us at [Your Email Address] with your order number and the reason for the return. We will provide you with instructions on how to return the item(s).
Return Shipping: Customers are responsible for return shipping costs unless the product was damaged or defective upon arrival, or if we shipped the wrong item.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within [Number] business days.
Exchanges: If you would like to exchange a product, please indicate the item you would like to exchange it for when you contact us. Exchanges are subject to product availability. Additional shipping charges may apply for exchanged items.
Non-Returnable Items: For hygiene reasons, used Bucket Liners and Compostable Bags cannot be returned unless they were damaged or defective upon arrival.
Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange for a replacement or a full refund, including any applicable shipping costs.
5. General Provisions:
Big Lake Organics LLC reserves the right to refuse a refund or exchange if the request does not comply with this policy or the terms of your service agreement or product purchase.
Any refunds issued will be processed using the original payment method unless otherwise agreed upon.
We strive to provide excellent service and quality products. If you have any concerns or are dissatisfied, please contact us so we can work towards a resolution.
6. Contact Us:
If you have any questions about our Return and Refund Policy, please contact us at:
Big Lake Organics LLC
Mailing Address
PO Box 33
Ashland, WI 54806
Email
info@biglakeorganics.com
Phone
715-209-2357